Terms & Conditions - Space4u Self Storage

Store locations

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  • Bracknell Self Storage
  • 48-49 Longshot Lane
  • Bracknell, RG12 1RL


  • 01344 20 30 49

Office opening times

  • Mon – Fri: 09:00 – 17:00
  • Sat: 09:00 – 15:00
  • Sun: Closed
  • Bank holidays: Closed

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  • Windsor Self Storage
  • S K House, Arthur Road
  • Windsor, SL4 1SE


  • 01753 83 05 58

Office opening times

  • Mon – Fri: 09:00 – 17:00
  • Sat: 09:00 – 15:00
  • Sun: Closed
  • Bank holidays: Closed

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Terms & Conditions

These Terms of Services (the “Terms”) explain the rights, obligations and responsibilities of both parties (the “Parties”) to this agreement (the “Agreement”). Where we use the word “We”, “Us” or “Our”, it means the “Service Provider” and its employees, agents or contractors and where we use the word “You” or “Your”, it means the “Customer”.

Please make particular note that in Clause [9], We limit or exclude Our liability for loss or damage.


  • “Agreement” The agreement entered into by both Parties for the provision of Services in accordance to the Terms of this Agreement;
  • “Box” The filled Carton Boxes supplied by Box Storage for the storage of your Goods;
  • “Business Day” A day other than Saturday, Sunday or a day on which banks are authorised to close in the UK;
  • “Carton Box” The empty cardboard boxes supplied by Box Storage for the storage of Your Goods;
  • “Customer” The person or company who wishes to use the Service and enters into this Agreement and agrees fully to its Terms (including where relevant, Your personal representatives, successors and permitted assigns);
  • “Goods” The contents of the Box packed by You for storing with Box Storage
  • “Parties” The “Service Provider” and the “Customer”
  • “Prohibited Goods” Those goods excluded in the list in Clause [6];
  • “Service” The services outlined in Clause [2];
  • “Service Provider” Box Storage is a trading name of Space 4 U Self-Storage Limited, a limited company with registration number 06074558 with registered office at SK House, Arthur Road, Windsor, SL4 1SE
  • “Website” Box Storage website with URL [wwwspace4uselfstorage.co.uk


The Service comprises of the following:

  1. 2.1 the delivery of Carton Box to Your premises (at your specified delivery address) for Your assembly on a pre-agreed Business Day;
  2. 2.2 the collection of Boxes packed with Goods from Your premises and delivery to Our storage facility;
  3. 2.3 the safe and secure storage of the Boxes;
  4. 2.4 the retrieval and delivery of the Boxes to Your premise (at your specified delivery address) on a pre-agreed Business Day.


You agree to accept the Terms of the Agreement and the use of such Service will be taken as full acceptance of the Agreement.

  1. 3.1 We may vary the Terms of the Agreement when We consider it necessary to do so. However, We shall provide You with no less than 5 Business Days’ notice (save where such variation results from a change in a law or regulation) by email and/or displayed on the Website. You are responsible for regularly reviewing these Terms and notices. Continued access to our use of the Service provided by Us after any such change shall constitute consent to such change. Unless explicitly stated otherwise, any new services or features that change or improve the Service shall be subject to the Agreement, as modified from time to time. If You do not accept the changes, You are entitled to terminate the Agreement as set out in Clause [15].
  2. 3.2 We may refuse to provide the Service where We consider that it may be used for any unlawful or improper purpose or any other reason or that it may be in breach or likely to be in breach of the Terms of the Agreement.
  3. 3.3 You warrant that You are at least 18 years old and that the Goods are Your own property or free of any legal charge or that You have the full authority of the owner to store the Goods.
  4. 3.4 All times quoted by Us for delivery, collection or return delivery are estimates only and We will not be liable for any delays whatsoever.
  5. 3.5 We have the right to cancel or delay a delivery or a collection if this is caused by weather or traffic conditions or any other reasons such as limited access that may result in putting Us in danger of injury.
  6. 3.6 We may specifically refuse to collect any Box if We consider the Box has not been securely packed in accordance with the requirements of Clause [5.2], exceed the gross Box weight limit in accordance with Clause [5.3] or We have reason to believe that a Box contains Prohibited Goods as set out in Clause [6].
  7. 3.7 We may open a Box and inspect the Goods without notification, or may refuse to store any Goods or return to You at Your cost, if We have reason to believe that a Box contains Prohibited Goods as set out in Clause [6] or are deemed to be likely to cause injury or damage or We are required to do so by the emergency services, local authority or by court order.
  8. 3.8 You must not offer the Service to any third party by way of sub-license or any other means without Our express prior written consent, nor use the Service in an unlawful or fraudulent manner.
  9. 3.9 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from the failure to discharge any of Your responsibilities set out within the Agreement.


Unless agreed by Us in writing, We will not:

  1. 4.1 assist in the packing of Goods;
  2. 4.2 collect Boxes from an area above the [ground floor]


It will be Your responsibility to:

  1. 5.1 ensure that Your contact details, including email address and mobile phone number, are up-to-date and accurate and your card details provided on your Automatic payment authorisation form remain current;
  2. 5.2 ensure that the Boxes have been securely and properly packed in compliance with any statutory regulations or recognised standards and in such condition as not to cause damage or injury or the likelihood of damage or injury to Our property or to any other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise;
  3. 5.3 not exceed any Box gross weight limit shown on Carton Box (or a maximum of 15kg per Box whichever is lighter);
  4. 5.4 be present and represented throughout the agreed collection or delivery;
  5. 5.5 provide sufficient access to enable Us to carry out the required Service;
  6. 5.6 ensure that You or Your authorised representative sign for the Boxes when requested as confirmation of collection or delivery;
  7. 5.7 take all reasonable steps to ensure that nothing is collected in error;
  8. 5.8 inform Us in writing within 48 hours of any damage to Your Goods or property that has occurred during storage, delivery, collection or return delivery;
  9. 5.9 You will be liable for any breach of H M Revenue & Customs regulations relating to Goods stored and that You undertake to indemnify Us and keep Us indemnified against all actions, proceedings, costs, claims and demands arising out of any further breach, non-observance or non-performance of the same;
  10. 5.10 declare the value of the Goods;
  11. 5.11 insure to the full replacement value of the Goods.


Unless previously agreed in writing by the Service Provider, the following items must not be submitted for collection or storage and will not be moved or stored by Us:

  • Jewellery, watches, precious stones, stamps of all kinds;
  • Furs, mobile phones, alcohol, tobacco products of any kind;
  • Antiques or fragile Goods;
  • Food or perishable Goods;
  • Birds, fish, animals, plants, genetic material or any other living or dead creature;
  • Money in the form of cash or equivalent;
  • Combustible or flammable materials or liquids, for example gas, paint, petrol, oil or cleaning solvents;
  • Firearms, explosives, weapons or ammunition;
  • Chemicals, radioactive materials, biological agents;
  • Toxic waste, asbestos or other materials of a potentially dangerous nature;
  • Anything that emits fumes or odour;
  • Anything unlawful or goods illegally obtained;
  • Compressed gasses.

We may vary the list of Prohibited Goods when We consider it necessary to do so. However, We shall provide You with no less than 5 Business Days’ notice (save where such variation results from change in a law or regulation) by email and/or displayed on the Website. You are responsible for regularly reviewing these Terms and notices.


  1. 7.1 Our standard charges are shown on our Website “Single Box Storage” page and include VAT at current rate. Should the VAT rate change, the charges will reflect the change in VAT from the date the change takes effect.
  2. 7.2 We review Our charges from time to time. We reserve the right to increase Our charges at any time on giving 30 days’ written notice in writing via email and/or on the Website and providing You with the opportunity to terminate the Agreement in accordance with Clause [15].
  3. 7.3 The charges are payable monthly in advance. The first month’s charge will be payable by debit/credit card as soon as your Carton Boxes are ordered. Subsequent months will be payable via our automatic payment authorisation form at each one month anniversary of the delivery of the Carton Boxes. The automatic payment authorisation form must be completed prior to the collection of Your Boxes.
  4. 7.4 Each monthly period (irrespective of the number of days in the month) starts at midnight on the same day every month. Charges for the final month in which You request return delivery of a Box are always payable in full and not on a pro-rata basis.
  5. 7.5 An administration fee of £10 may be charged to cover the cost of failed transactions resulting from the issuer of Your payment card or Your bank refusing, for any reason, to authorise payment via Credit/debit card or bank transfer to Our bank account.
  6. 7.6 In respect of all sums due to Us, We will charge interest according to our Self Storage Association Contract, 10% late fees will be applied to the account after 10 days of being late. This does not prejudice Our rights to withhold or sell Your Goods under Clause [12] or to any other remedy available to Us.
  7. 7.7 We reserve the right to apply additional charges resulting from:
  • a failed collection or delivery of a Box exceeding the weight limit;
  • a failed collection or delivery or removal from storage of a Box containing Prohibited Goods listed in Clause [6];
  • a failed collection or delivery of a Box that has not been securely and properly packed;
  • a failed collection or delivery due to You or someone authorised by You not being available at the premise at the specified time;
  • a failed collection or delivery due to insufficient access;
  • any other reason due to Your failure to fulfil Your responsibilities under the Agreement.


  1. 8.1 As part of the registration process and fulfilment of Service, You will be required to supply personal details which We will process in accordance with Our Privacy Policy as shown on the Website.
  2. 8.2 You are responsible for keeping Your personal information including username and password confidential and secure and for contacting Us if You believe that Your security has been breached.
  3. 8.3 We will at all times treat all personal data which You provide to Us in accordance with GDPR


  1. 9.1 Our total liability, per Box, as a result of any negligence on Our part during any part of the Service (including the loss and/or damage of Goods during collection, transit, storage or return delivery), in breach of otherwise of the Agreement, shall not exceed the lower of £2.50 or maximum of £100 according to the cost price of the goods.
  2. 9.2 On receipt of the Boxes, You must promptly examine the Goods and notify Us in writing of any loss or damage to the Goods within 48 hours of the return delivery of the Boxes and a claim submitted within 30 days.
  3. 9.3 We do not warrant that Our storage facility is suitable for the storage of any specific type of Goods.
  4. 9.4 Nothing in these Terms shall exclude or limit Our liability for fraud, for death or personal injury caused by Our negligence, or for any other liability that cannot be excluded or limited under applicable law.
  5. 9.5 To the maximum extent permitted by applicable law, We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
  6. 9.6 We shall not be liable for any loss of profit, contracts, business, goodwill, data, income or anticipated savings arising under the Terms or in connection with the Website whether direct or indirect, and whether arising in tort, contract or otherwise.
  7. 9.7 Whilst We endeavour to ensure that the information on the Website is correct, We do not warrant its completeness or accuracy nor do We commit to ensure that the Website remains available or that the material on the Website is kept up-to-date.


You shall fully reimburse Us for any costs incurred by Us as a result of Your use of the Service or any breach of the Agreement.


We shall not be in breach of the Agreement nor liable for any failure or delay in performance of any obligations under the Agreement arising from or attributable to acts, events, omissions or accidents beyond its reasonable control, including but not limited to any of the following:

  • Acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster;
  • War, threat of or preparation of war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
  • Terrorist attack, civil war, civil commotion or riots;
  • Nuclear, chemical or biological contamination or sonic boom;
  • Compliance with any law;
  • Fire, explosion or accidental damage;
  • Extreme adverse weather conditions;
  • Collapse of building structures, failure of plant machinery, machinery, computers, vehicles or the Internet;
  • Any labour dispute, including but not limited to strikes, industrial actions or lockouts not by employees of the Party;
  • Interruption or failure of utility service, including but not limited to electric power, gas or water.


  1. 12.1 “Lien” is the legal right of the Service Provider to hold Goods until the Customer has paid all outstanding charges.
  2. 12.2 We shall have the right to withhold and ultimately dispose of some or all of the Goods if You fail to pay the charges and any other payments due under this or any other Agreement. While We hold the Goods, You will be liable to pay all charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These Term shall survive the termination of this Agreement.
  3. 12.3 We will give You 30 days’ written notice requiring you to settle all outstanding sums due and rearrange as necessary the return delivery of Boxes. If You have failed to do so, upon the expiration of this 30 days, we shall be permitted to dispose of some or all of the Goods by whatever means available to Us.
  4. 12.4 We will credit any excess as a result of the disposal of Goods to Your account without interest less an administration fee of £25 and any other costs reasonably incurred in connection with the disposal. If We are unable to credit Your account and have made reasonable effort to return the excess monies, upon giving 60 days’ written notice to You, We shall be permitted to keep the monies in Our own account.
  5. 12.5 If there are no excess monies as a result of the disposal of Goods, We shall serve You a written notice to pay all outstanding monies due within 5 Business Days and interest will continue to accrue until the balance is paid off in full.


  1. 13.1 You have the right to a cooling off period of 14 days during which you have the right to cancel the Agreement in accordance to this clause. If You wish to cancel the Agreement and You have not received delivery of a Carton Box(es), You must notify Us by contacting the store and filling in a vacate/return form to cancel the contract giving 14 days notice.
  2. 13.2 If You wish to cancel and have received delivery of the Carton Box(es), in order to receive a refund, You must return the Carton Boxes to Us in unused and perfect condition within [14 days] of delivery
    • . The cost of return of the Carton Box(es) is at Your expense.
  3. 13.3 If You wish to cancel after the 14 days and Service has commenced, You must cancel the Agreement in accordance with Clause [15].


  1. 14.1 We reserve the right to assign or sub-contract some or all of the work in the performance of Our duties and obligations to carry out the Service without removing any liabilities under the Agreement.
  2. 14.2 You shall not have the right to assign, sub-contract or sub-license in any way under the Agreement without Our prior written consent.


  1. 15.1 If payments are up-to-date, You may terminate the Agreement at any time by requesting the return delivery of all Your Boxes and paying the retrieval fees, where applicable.
  2. 15.2 We may terminate the Agreement for any reason by giving You no less than 30 days’ written notice.
  3. 15.3 We may terminate the Agreement with immediate effect by giving You written notice if Your payments are overdue or You are in breach of any of the Terms of this Agreement.
  4. 15.4 Following termination of this Agreement, if You fail to arrange the return delivery of Your Boxes within 30 days of termination, We reserve the right to consider Your Goods to be abandoned and to dispose of the same in accordance with the conditions laid out in Clause [12].
  5. 15.5 Following termination for whatever reason, payment for any unexpired term of the month of termination is non-refundable.


Any notice or other communication required to be given to a Party under or in connection with the Agreement shall be in writing and shall be sent to the other Party by pre-paid registered first-class post or email to:

  • – In the case of the Service Provider, the mailing address or email address as it appears on the Website;
  • – In the case of the Customer, the delivery address or email address last registered by You on the Website or as otherwise notified by You.

Any notice or other communication sent by first-class post shall be deemed to have been duly received at 9.00am on the second Business Day after posting. Any notice or other communication sent by email shall be deemed to have been fully received on the first business day following transmission or uploading to the Website.


  1. 17.1 Any third-party person or company who is not a Party to this Agreement shall not have any rights under or to this Agreement.
  2. 17.2 Except as set out in this Agreement, any variation including introduction of additional terms and conditions to this Agreement shall only be binding on Parties when agreed in writing.


  1. 18.1 If a court or any other competent authority finds that any provision or part thereof, in this Agreement is invalid or unenforceable, that provision or part provision to the extent required, shall be deemed to be deleted and the validity and enforceability of the other provisions of this Agreement shall not be affected.
  2. 18.2 If any invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some parts of it were deleted, the provision shall apply with the minimum of modifications necessary to make it legal, valid and enforceable.
  3. 18.3 A waiver of any rights under this Agreement is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a Party in exercising any right or remedy under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.


  1. 19.1 This Agreement constitutes an offer by the Customer to purchase in whole or in part the Services in accordance to the Terms.
  2. 19.2 This Agreement constitutes the entire agreement between Parties.
  3. 19.3 You acknowledge that You have not relied on any statement, promise or representation made or given by Us or on Our behalf whether negligently or not, which is not set out in this Agreement.


Any dispute between Parties will be governed by the non-exclusive law and jurisdiction of the English Courts.